Abstract "Welcome home, you have worked hard!" On November 29th, the 9 characters on the LCD screen of Guangdong Benlang New Materials Co., Ltd. were particularly eye-catching, especially warm! Warming up long-term battles from all sides in the customer one...
"Welcome home, you have worked hard!"
On November 29th, the 9 characters on the LCD screen of the front desk of Guangdong Benlang New Materials Co., Ltd. were particularly eye-catching, especially warm! The warmth of the long-term battle from all sides to go home in the customer line of the outpatient service staff excited heart. Going home, coming back and sharing, sharing the experience of staying in the factory for a long time, coming back to learn from the successful experience of the comrades in different theaters, coming back to summarize and improve to better serve the customer service and then set off; go home and participate in the annual customer service feast -- 2016 service work group exchange meeting.
On the morning of November 29th, production, R&D and resident service personnel exchanged face-to-face. The research and development engineer Ou Chunlin introduced the application of the resin bond product and shared the product matching skills and problem solving experience. He Wenbin, deputy director of production, said that in the next plan, the production will improve a series of work to provide better services for the resident service personnel, such as trying to establish a three-level visual order system to further shorten the resin glaze delivery period. Further stability and improvement of product quality and so on. Tao Hongliang, executive deputy general manager, placed expectations on the service staff in the factory. He hoped that the service personnel would take root in the customer line, constantly sum up and analyze the problems of on-site use of the products, and cooperate with technical services and R&D engineers to serve the customers and win customers.
In the afternoon, the Ceramic Processing Tools Sales Service Department held the PK Contest of Lean Service Project. In the atmosphere of PK competition and learning, we cultivated a high level of customer service awareness and achieved the goal of enhancing mutual benefit.
Safety first. The resident service personnel have been outside for a long time, and their safety problems often affect the hearts of the people of Benlang. The company's security committee specially used this event to comprehensively analyze the safety production problems of the resident service and remind everyone that “safety is more important than Taishan”.
Finally, Hu Huiwang, deputy general manager, concluded: "Today, our resident service personnel came back and the family reunited. Through this exchange meeting, everyone feels the warmth of going home. Everyone wants to 'go' home, with heart The company creates greater value and builds a better home. The company will invest more resources to care for its employees. We hope that everyone will work hard, serve with heart, and maintain the good corporate image of Benlang, and win the respect and trust of customers."

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